We believe in full transparency and honesty. Because this is a belief we hold so strongly we have created the Squidwolf Charter, this is our commitment to you.
- All staff will ensure that you receive the highest level of courtesy at all times.
- All staff will ensure that sufficient time is given to your queries.
Privacy and Security
- We are working towards the goal of being fully compliant with the British Standard on Information Security Management BS7799.
- Your personal details will never be sold to other companies.
- All credit/debit cards are held encrypted to the highest level available on servers which aren’t directly connected to the internet.
- We are working towards the goal of being fully compliant with the Data Protection Act 1998.
- We fully comply with any requests you have to see any and all data we hold on you in accordance with the Data Protection Act.
- All invoices will be made available online to you.
- All financial information that we keep on you will be available to you 24 hours a day through Account Management.
- You will be able to access printer-friendly versions of all invoices.
- Accurate and reliable billing is guaranteed.
- All complaints will get a response within 24 hours.
- All complaints will be documented and confirmed.
- A Designated Member will respond to all complaints.