We have finally managed to clear the email backlog, so we are finally back on track. Some of you however may still not have received an answer to your email or petition as it waits for Project: Hazel.
I can also ensure you that we are constantly working on improving and streamlining our support workflow; amongst them are client unstuck which is being developed at the moment. I thank everyone for the feedback and suggestion and I can promise you that we read them and take them under consideration.
I’m grateful for the support, patience and understanding you have showed us during these times of extreme load.