I’ve noticed that there is a discussion on the forums about the help forum about who is who and how it works.
Let me describe how it really works:
The Cyberhornets Help Forum is conceived as a venue for members to help other members.
- The most important participant on the Help Forum is you 🙂 You can contribute to other members from your wealth of knowledge and experience.
- Sirius members (green & light blue text) who are members like yourself devote their time as much as they can to contribute from their own knowledge and experience to help out in the channel.
However there is no guarantee that they are in there at any given time or that they have an answer to every question.
- From time to time, depending on the petition and email load, HARR (red text) who are Devs at Customer Support join the help forum to try to help out and get a feel for what is going on in the community. HARR tries to answer as many questions as they can and help out, but some problems need a more detailed study which can only be achieved by filing a petition or sending an email.
- Sometimes Project: Hazel Devs (blue text) join the channel to follow up on specific issues in the game.
I would also like to encourage everyone to show respect and consideration to other members in the help forum and thus support this venue as a positive place to try to get a quick solution to a problem.
I hope this post makes things clearer and corrects any misunderstanding about what to expect from the help channel.