Picture this scenario for a moment: You run a website and have happily done so for quite some time. But its almost renewal time for your domain name but your web designer was the one who registered your domain for you and you don’t have access to your registrar’s account.
With less than 24 hours to go you frantically try to contact the web designer, who you haven’t spoken to since the beginning, and the contact details you have for them aren’t valid anymore.
What do you do? Contact your domain provider? Sure, but picture this second scenario:
Hey this is John Smith from Microsoft, we can’t login to our account. Can you email us our login details please?
Sure! No problem!
Yeah, that doesn’t sound good does it.
Unless it is your information on the registration, you will have a hard time getting back into your account.
Make sure the information is correct
The biggest support topic we deal with is people trying to get access to their accounts because the information they put on the registration is incorrect. This might seem like a really obvious thing to do but hold on just a second and make sure you are following these steps:
Make an email address just for your domain names
You probably receive a boatload of emails every day so it would be easy to miss an important email about your domain renewal. Creating an email account thats for doing nothing but handling your domain names is a really good way of making sure you never miss a renewal, and lose control of your domains.
More than one point of contact? Forwarding will be your best friend
Okay so you’re the owner but Steve is your tech guy who handles all of this jargon. Great! Make sure that new email account forwards everything to him as well.
Don’t fill in the organisation field unless you’re actually an organisation
If this field is filled in then this is the first thing we look at when verifying who to allow access back into an account if you’ve lost access for whatever reason. This is because organisational details are publicly available and easy to verify. If this is wrong or you’ve put in something funny like Starship Enterprise then this is yet another hurdle to deal with.
Make sure the contact info is actually genuine
Again this might seem obvious but putting in fake information because ‘you don’t want spam’ could mean that you don’t own anything. If you’re worried about your privacy then there are add-ons available which mask your contact information in the registry.
Problem? Don’t worry, we’re here to help
If you’ve fallen short on any of the above, you don’t need to panic. Follow these steps
Do this immediately because once we know there is a problem then we can get the ball rolling on a simple fix. You should open a Support Ticket or if you’ve lost access to your account for whatever reason then you can use the Contact Form and we’ll give you a call.
By default this is turned on, but it will only work if your billing information is up to date. For added peace of mind it is worth leaving some credit in your Squidwolf Account as we will use this before attempting to debit your payment information.