Abuse and Ban Policy

Though we have made every effort to anticipate all the possible circumstances we may encounter as caretakers of The Squidwolf Syndicate Network, there issues may arise that we had not foreseen. Our members are free-thinking, creative and sometimes crafty individuals who possess the ability to enter into situations or create scenarios unexpectedly. Therefore, this document should not been seen as all-inclusive, but rather to give our users a general idea of the guidelines we follow in dealing with these or similar cases.

Taking action against one of our users, particularly in regard to banning an account, is something we would like to avoid, but realistically must do in order to protect other users or the quality of service we strive to provide to our subscribers. When making a determination about how best to address a situation, our Dev Team conduct a thorough investigation of the incident in question, the seriousness of the offence and the user’s previous history. Reprimands will be given at the dev team’s discretion and may vary from case to case, based on the aforementioned criteria.

users are urged to familiarise themselves with the information here as well as all of the other related documents outlining our rules and policies. These documents may be revised from time to time and it is the player’s responsibility to stay abreast of any changes.

Should you receive a warning or ban that you feel was not warranted, you may appeal the decision by contacting Customer Support. Filing an appeal does not guarantee that the action will be reversed.

Every Squidwolf Hosting customer agrees to comply with all of the Network Policies which are available on our Network Policies page.

Abuse

This policy covers the following types of abuse on the internet:

  • Spam
  • Hacking attempts
  • IRC activity
  • Phishing
  • Web space abuse

We work to minimise the amount of abuse that is generated on our servers. You can help us by reporting any abuse you spot which you believe has come from the Squidwolf Syndicate network.

Please report all abuse by contacting us at abuse@squidwolf.com. Please include as much information as you can about the type of abuse you’ve encountered. Please also provide log files (if applicable), URLs for site abuse and email headers for spamming.

Once we’ve received your email, we’ll investigate the issue thoroughly, contact any relevant customers and work to resolve the issue as quickly as possible.

Reporting hacking, attempted hacking, port scanning, and firewall activity

If your report is based on information from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone. If you see any other misuse on your own servers originating from a Heart Internet IP address, please send us the following information:

  • Your URL
  • Your web server log

Please ensure the log shows the IP address, time, date, and timezone of the IP address logging into your server, and any details of the misuse or abuse that has taken place.

Reporting email misuse, including spam

Please make sure you send us the full header and content of the relevant email(s) or message(s). The header enables us to trace the journey that a message has made from the computer it originated from to the computer it was downloaded to.

Reporting virus activity

If you have received or been infected by a virus, worm or Trojan please note that we are cannot offer any support to help rectify your systems. We recommend you install anti-virus software and ensure that it is updated regularly. When reporting virus activity, please include the following information:

  • Email header (if available).
  • Email content.
  • Email attachment (if any).

You may need to include the attachment in an archived file (.zip, .rar etc) for our email software to receive it. If you cannot attach the virus, then please send the email and header only.

Reporting web space abuse or server misuse

If you become aware of any web space hosted by Squidwolf that you feel is violating our Network Policies, please email us with details.

Please send us the following information:

  • URL
  • Date and time the infringement was first noticed.
  • Details of how you discovered the material.
  • A precise description of why you believe the material to breach our Network Policies.

In line with industry practices, we report illegal activity to the police or to any other relevant authorities. We also work with all appropriate bodies to ensure images of child abuse are removed from our servers and reported as quickly as possible.

Note: If you use any services provided by Squidwolf then you agree to be bound by all Network Policies.

1. HACKING
An immediate permanent ban of an account may result from attempting to or successfully:

a. Interfering with the performance of The Squidwolf Syndicate Servers or Website.
b. Defrauding another member of his account through use of misinformation or impersonating a Squidwolf official.
c. Deciphering, hacking into or interfering with any transmissions to or from the Squidwolf Syndicate Servers or Website.
d. Engaging in any activity that increases the difficulty and/or expensive of Squidwolf maintaining the Network, Servers, Website or other services.
e. Obtaining unauthorised access to another’s Squidwolf Syndicate account or account information.

2. HARASSMENT
An immediate permanent ban of an account may result if a player:

a. Organises or participates in an organisation or group that is based on or advocates any anti-ethnic, anti-gay, anti-religious, racist, sexist or other hate-mongering philosophies.

Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player:

a. Is abusive, obscene, offensive, sexually explicit, ethnically or racially offensive, or threatening to another player or an official Squidwolf Syndicate representative.
b. Uses role-playing as an excuse for violating the guidelines regarding fair play with others.
c. Sends excessive e-mails, petitions, petitions with false information or repeatedly petitions under the wrong category in an effort to circumvent the customer support queue.

3. IMPERSONATING AN OFFICIAL SQUIDWOLF SYNDICATE REPRESENTATIVE
Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player:

a. Presents himself or herself as a Squidwolf employee, dev team or other customer service representative, or a member of the Squidwolf Syndicate volunteer program.

4. MISCELLANEOUS
An immediate permanent ban of an account may result if a player:

a. Has had four previous warnings for breaking any rules set forth in the EULA, Terms of Service or other rules or guidelines.
b. Divulges private and/or personal information about another subscriber or an official Squidwolf  representative through the Squidwolf Syndicate system or website.

Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player:

a. Fails to follow the instructions of authorised Squidwolf personnel.
b. Creates or distributes information about or solicits the existence of any server emulator or other site where Squidwolf Syndicate may be used without the authority of Squidwolf.
c. Publishes private communications from Squidwolf their agents or representatives, including members of the Squidwolf Syndicate volunteer program, within the official web site, or other venues without authorization.
h. Creates an account with a name that violates our User and User Names Policy.
i. Disregards the instructions or requests of a dev team.
k. Advertises or promotes a site that features content that is defamatory, ethnically or racially offensive, obscene, offensive, depicts graphic violence, is excessively gruesome, sexually explicit or vulgar, or promotes anti-gay sentiments or hate groups.
l. Spams official communication channels.

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