Policy Updates

This page informs users in advance of important changes to the Squidwolf service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to Past Policy Updates for previous policy updates.

Amendment to Squidwolf Legal Agreements

Effective Date: 16 September 2015.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with Squidwolf.

We need to make some of these changes because Potion Forest and Squidwolf Syndicate soon will no longer be part of the same group of companies and will operate as unrelated organisations.  Eventually, Potion Forest will cease to exist and Squidwolf Ltd. will take over the day-to-day running of all Squidwolf products and services.

We encourage you to carefully review these policy updates to familiarise yourself with the changes that are being made.

You do not need to do anything to accept the changes as they will automatically come into effect on the above date. Should you decide you do not wish to accept them you can notify us before the above date to Close Your Account (https://secure.squidwolf.com) immediately without incurring any additional charges.

We do hope, however, that you continue to use Squidwolf and enjoy the following benefits:

It’s safer

In our years of operating we have never had a security breach due to our industrial-grade encryption and security technologies, and then some.

It’s faster

We are continuing to upgrade our network. With each patch day, we become faster and even more reliable.

It’s easier

We are introducing Single Sign-on with social login across all of our services. This means you no longer need to juggle multiple passwords and logins. With a single click you can access your account information and services from anywhere on our network.

Amendment to the Squidwolf End User Licence Agreement

In addition to these changes we have amended other sections to clarify existing wording and correct minor typographical errors.

2. Your Account

Section 2A is amended to clarify the range of types of Accounts currently offered by Squidwolf.  Accounts which used to be known as Standard are now offered by Squidwolf as Personal Accounts.  The amended section 2A now reads as follows (with consequential amendments made elsewhere where Standard Accounts are referred to):

2A Establishing a New Account. We offer the following types of Accounts: Free, Limited, Standard, and Business Accounts. Unless otherwise agreed, you may hold not more than one Personal Account and one Business Account. Holders of certain Personal Accounts may be required to upgrade their accounts (which may include providing further information to Squidwolf) in order to use all of the current functionality available in a Personal Account.  By opening a Business Account and accepting the terms as outlined in this Agreement, you attest that you are not establishing the Account primarily for personal, family, or household purposes. You agree that your Personal Account will not be used for business purposes.

Upon establishing a new Account, you will be entitled to use Squidwolf Syndicate for up to three-hundred and sixty-five (365) days without paying the subscription fee (this is a “Free Account”). If your Account is not terminated in accordance without the procedures set forth below within that time period, you will be charged the base-subscription fee as described during the registration process with you established your Account.

Only an individual, natural person who is an adult or, of the age of 13 years or older, may establish an Account. You are responsible and liable for all activities conducted through your Account, regardless of who conducts those activities.

You may not share your Account with anyone, or allow another other than you personally to access or use your Account. Joint or shared ownership or use of an Account by more than one user is prohibited unless you are a Business Customer.

You must inform us if your account is intended for business purposes.

In the near future we will also be adding a range of services intended for us by persons who are in full-time education. We have added a new sub-section to Section 2 titled “2D Student Accounts”. The paragraph reads as follows:

Upon establishing a new Account, you will be entitled to use Squidwolf Syndicate for up to three-hundred and sixty-five (365) days without paying the subscription fee (this is a “Free Account”). If your Account is not terminated in accordance without the procedures set forth below within that time period, you will be charged the base-subscription fee as described during the registration process with you established your Account.

“Student accounts are intended to be used by individuals in full-time education. Upon purchasing or registering for these services you are informing Squidwolf that you are in full-time education and are eligible for these services.

We may require you to submit information and/or materials as evidence of your eligibility to use these services.

You may not use these services for-profit or engage in any financial transactions using these accounts including, but limited to:

  • Donations in the form of cryptocurrency or fiat currency.
  • Transactions in which, using services you have purchase or receive from us, you receive fiat and/or cryptocurrency in exchange for goods or services.

If Squidwolf is not fully satisfied that you are using these services without being enrolled in full-time education we may terminate your service with immediate effect.”

11. Intellectual Property

We are adding a new section to our EULA which outlines the licence and rights that you give to us and to Squidwolf Syndicate (see our “Definitions” document) to use content that you post for publication on Squidwolf Magazine. A similar paragraph features in the Privacy Policy, which is removed by the addition of this paragraph to the User Agreement. The section reads as follows:

“When providing us with content or posting content (in each case for publication, whether on- or off-line) on Squidwolf Magazine, you grant the Squidwolf Syndicate a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against Squidwolf Syndicate, its sublicensees or assignees. You represent and warrant that none of the following infringe any intellectual property right: your provision of content to us, your posting of content using Squidwolf Magazine, and Squidwolf Syndicate’s use of such content (including of works derived from it) in connection with the Services.”

Please note that, as stated, this only affects Squidwolf Magazine and not your use of our hosting products, services, and other internet services.

12. Miscellaneous

Section 11, “Miscellaneous” is now Section 12.

Amendment to the Squidwolf Privacy Statement

Effective Date: 16 September 2015.

This notification advises you that Squidwolf is changing its Privacy Policy, including to reflect the new relationship that Squidwolf will have with its affiliates after Squidwolf Syndicate is no longer affiliated by common corporate control of Potion Forest.  The update to the Squidwolf Privacy Policy is effective 16 September 2015, and the changes include the following:

0. Title

We are renaming the Squidwolf Privacy Statement (“Privacy Statement”) to Squidwolf Privacy Policy (“Privacy Policy”).

1. Overview

We have added a new definition of “information” since we protect personal information of our individual users the same way as we protect information of our merchants (legal entities). The new definition reads as follows:

“For the purposes of this Privacy Policy, the term “information” means any confidential and/or personally identifiable information or other information related to users of Squidwolf Syndicate including but not limited to customers and merchants (legal entities).”

2. Binding Corporate Rules

Squidwolf is committed to adequately protecting your personal information regardless of where the data resides  As a separate entity, Squidwolf will rely on a variety of methods to ensure adequate transfer of information across borders, including contractual mechanisms. The new section reads as follows:

”Squidwolf is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information where such data is transferred outside of the EEA.”

3. Information We Collect

Section 1 “Information We Collect”, is now Section 3 “Information We Collect”.

Information about you from Third Parties

We have added a new paragraph stating that we may collect information about you from other companies and from other accounts we have a reason to believe you control. The new paragraph reads as follows:

Information About You from Other Sources: We may also collect information about you from other sources, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).”

4. IP addresses and cookies

Section 2 “IP addresses and cookies” is now Section 4 “Our Use of Cookies, Web Beacons, Local Storage and Similar Technologies”

We have simplified this section and moved some of its wording into a separate policy on Cookies, Web Beacons and Similar technologies (which will be accessible by a link). This policy further explains our use of these technologies for risk mitigation and fraud detection purposes.  The new section reads as follows:

“When you access our website or use Squidwolf Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, “Flash cookies,” or other local storage provided by your browser or associated applications (collectively “Cookies”). We use Cookies to recognise you as a customer, customise Squidwolf Services, content and advertising, measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and to promote trust and safety across our sites and Squidwolf Services. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Squidwolf Services.

We have also added a sentence regarding communication with you (eg for customer service) and made clear that we retain the responses to you in the records of your account. The new sentence reads as follows:

Communications: When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.”

5. Our Use and Disclosure of Information

We have added a new definition of Account Information (the information associated with a user’s  Squidwolf account). The new definition is:

Account Information: For the purposes of this Privacy Policy, account information (“Account Information”) includes without limitation: name, address, email address, phone number, username, photograph, IP address, device ID, geolocation information, account numbers, account types, details of funding instruments associated with the account, details of payment transactions, details of commercial transactions, customer statements and reports, account preferences, details of identity collected as part of our “know your member” checks on you, and customer correspondence.”

Additionally, this section has been updated and highlights the purposes for which we use personal information, including for identity verification purposes, the performance and customisation of Squidwolf Services, and our reasons and methods for contacting you.

“We collect, store and process your information on servers located in the United Kingdom. Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  • process transactions and provide the Squidwolf Services;
  • verify your identity, including during account creation and password reset processes; 
  • resolve disputes, collect fees, and troubleshoot problems;
  • manage risk, or to detect, prevent, and/or remediate fraud or other potentially illegal or prohibited activities;
  • detect, prevent or remediate violations of policies or applicable user agreements;
  • provide you with customer support services;
  • improve the Squidwolf Services by customising your user experience; 
  • measure the performance of the Squidwolf Services and improve their content and layout; 
  • manage and protect our information technology infrastructure;
  • provide targeted marketing and advertising, provide service updates, and deliver promotional offers based on the communication preferences you have defined for your Squidwolf account (please refer to the section “Our Contact with Squidwolf Customers” below) and your activities when using the Squidwolf Services; and
  • We may perform creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties in the future.”

We also explain that if you choose to answer our optional questionnaires or surveys, we may use such information to improve our services or send you marketing or advertising information.

Questionnaires, Competitions, Surveys and Profile Data: If you choose to answer our optional questionnaires or surveys, we may use such information to improve Squidwolf Services, send you marketing or advertising information, manage the competitions, or as otherwise explained in detail in the survey itself.”

Changes have been made regarding how users can limit the sharing of their personal information, including via their mobile device.

We may also share with other users the fact that you are within local reach as a customer. The new addition reads: “If you do not want this information to be shared, you can access, view and control the settings for any such data on your mobile device.”

6. Disclosure of your information

Changes were made to this section explaining Squidwolf’s data sharing practices with third parties, including law enforcement agencies, credit card associations and partner companies.This section was also modified to reflect the changing nature of the relationship between Squidwolf and Potion Forest.  Both parties will be separate entities, but would like to continue to provide users with the commerce experiences they have come to expect. The changes to this section reflect Squidwol’s sharing of account information with third parties for purposes of fraud prevention and risk management, customer service, shipping and legal compliance. As has always been the case, third parties will not be able to use this information for their marketing purposes without a user’s express consent.

“Squidwolf will not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent, and will only disclose this information in the limited circumstances and for the purposes described in this Privacy Policy. This includes transfers of data to non-EEA member states. 

Specifically, you consent to and direct Squidwolf to do any and all of the following with your information:

  1. Disclose necessary information to: the police and other law enforcement agencies; security forces; competent governmental, intergovernmental or supranational bodies; competent agencies (other than tax related authorities), departments, regulatory authorities, self-regulatory authorities or organisations and other third parties that we have reason to believe it is appropriate for us to cooperate with in investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our User Agreement (including without limitation, your funding source or credit or debit card provider). 

We and other organisations, including parties that accept Squidwolf, may also share, access and use (including from other countries) necessary information (including, without limitation the information recorded by fraud prevention agencies) to help us and them assess and to manage risk (including, without limitation, to prevent fraud, money laundering, and terrorist supporting). Please contact us if you want to receive further details of the relevant fraud prevention agencies.

  1. Disclose necessary information in response to the requirements of the credit card associations or a civil or criminal legal process.
  2. If you as a merchant use a third party to access or integrate Squidwolf, we may disclose to any such partner necessary information for the purpose of facilitating and maintaining such an arrangement (including, without limitation, the status of your Squidwolf integration, whether you have an active Squidwolf account).
  3. Disclose necessary information to the payment processors, auditors, customer services providers, credit reference and fraud agencies, financial products providers, commercial partners, marketing and public relations companies, operational services providers, group companies, agencies, marketplaces and other third parties. The purpose of this disclosure is to allow us to provide Squidwolf Services to you. We also set out <list of third parties>, under each ” Category”, non-exclusive examples of the actual third parties (which may include their assigns and successors) to whom we currently disclose your Account Information or to whom we may consider disclosing your Account Information, together with the purpose of doing so, and the actual information we disclose (except as explicitly stated, these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared).
  4. Disclose necessary information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
  5. Disclose aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Manchester. However, this aggregated information is not tied to personal information.
  6. Share necessary Account Information with unaffiliated third parties for their use for the following purposes:
    1. Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk.  For example, if you use the Squidwolf Services to buy goods, we may share Account Information with third parties in order to help protect your accounts from fraudulent activity, alert you if we detect such fraudulent activity on your accounts, or evaluate credit risk.  

As part of our fraud prevention and risk management efforts, we also may share necessary Account Information with third parties in cases where Squidwolf has placed a hold or other restriction on your account based on disputes, claims, or other scenarios regarding copyright, transactions, or breach of our terms. Also, as part of our fraud prevention and risk management efforts, we may share Account Information with third parties to enable them to operate their programmes for evaluating buyers or sellers.

  1. Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional).  
  2. Shipping: in connection with shipping and related services for purchases made using Squidwolf.  
  3. Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.

Program Operations: to enable them to operate their programmes for evaluating buyer or seller standards.  For example, if you use the Squidwolf Services to buy or sell goods using selected partner platforms, we may share Account Information to enable them to determine whether you meet certain standards for their buyer or seller programs.

  1. Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.”

We encourage you to carefully review this Policy Update to familiarise yourself with all of the changes that are being made to the Squidwolf Acceptable Use Policy.

  1. Tobacco Products, E-cigarettes and Prescription Drugs and Devices

The Acceptable Use Policy will prohibit use of Squidwolf for activities that violate applicable law or industry regulations regarding the sale of tobacco products or prescription drugs and devices. The amended document will now contain new policy language covering these types of items, as well as e-cigarettes. Under the new language, use of Squidwolf for cigarette transactions will be prohibited.  In addition, merchants will be permitted to use Squidwolf for sales of non-cigarette tobacco products, e-cigarettes, and prescription drugs and devices only with Squidwolf’s pre-approval.

The changes will be as follows:

  • Section 5 under Prohibited Activities, which contains the current provisions related to tobacco products and prescription drugs and devices, will be removed.
  • A new Section 2(c) under Prohibited Activities will read as follows:
    • You may not use the Squidwolf service for activities that: … 2. relate to transactions involving … (c) cigarettes …
  • The relevant parts of the chart under Activities Requiring Approval will be revised to read as follows:
    • “Squidwolf requires pre-approval to use our services for certain services as detailed in the chart below.

Service Requiring Pre-Approval

Contact Information

… selling … non-cigarette tobacco products, e-cigarettes or prescription drugs/devices. Please send contact information, business website URL and brief business summary to aup@squidwolf.com

… 

  1. Hate, violence, racial intolerance and the financial exploitation of a crime

We’re revising the provision of the Acceptable Use Policy related to hate, violence, racial intolerance and the financial exploitation of a crime.  That provision will be moved from Section 2(e) to Section 2(f) under Prohibited Activities and read as follows:

You may not use the Squidwolf service for activities that: … 2. relate to transactions involving … (f) the promotion of hate, violence, racial intolerance or the financial exploitation of a crime …

  1. Bribery and Corruption

We’re adding to the Acceptable Use Policy an express prohibition against use of Squidwolf for payments related to bribery or corruption.  A new Section 3(k) under Prohibited Activities will read as follows:

You may not use the Squidwolf service for activities that: … 3. relate to transactions that … (k) involve offering or receiving payments for the purpose of bribery or corruption.

  1. Gambling

The Acceptable Use Policy currently prohibits use of Squidwolf for gambling-related activities unless they are legal in the places where the operator and the customers are located and the operator has received prior approval from Squidwolf. We’re making some changes to present that policy more clearly, including to clarify that it covers fantasy sports.

Here is some additional detail on the changes:  Our policy on gambling-related activities is currently set out in Section 6 under Prohibited Activities, and Section 6 is cross-referenced in the first sentence under Activities Requiring Approval.  We’re removing Section 6 and the related cross-reference, and we’re adding a new row to the chart under Activities Requiring Approval that sets out our policy on gambling-related activities.

In that new row, we’re preserving the non-exclusive list of covered gambling-related activities contained in the current Acceptable Use Policy, with two changes.  First, we’re supplementing the list to clarify that fantasy sports are covered.  Second, we’re making a change to some language in the current Acceptable Use Policy related to games of skill.  The current language indicates that games of skill are covered, whether or not they are legally defined as lotteries.  The revised language will reference gambling instead of lotteries.  That is, it will indicate that games of skill are covered, whether or not they are legally defined as gambling.

The relevant parts of the chart under Activities Requiring Approval will be revised to read as follows:

“Squidwolf requires pre-approval to accept payments for certain services as detailed in the chart below.

Service Requiring Pre-Approval

Contact Information

Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law. Please send contact information, business website URL and brief business summary to aup@squidwolf.com

            …”

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